left stranded due to unfair and poor service

Hi My name is Nenene Musawenkosi Mthembu , I have a service complaint against Jeep Chrysler South Africa, my vehicle is under Warranty it’s a Jeep Patriot 2013 Model registration NUF 31189, I had a problem with gear lever not being able to select gears ,so I called Jeep Chrysler call centre where they arranged for the vehicle to be towed to nearest Jeep dealership which is Inyanga motors in Empangeni, they took the vehicle around 17H00 on Monday (02 May 2016) , the following day I phoned the dealership to confirm whether they received my car and also enquiring about problems they found on the vehicle , they told me that before the end of the day they will let me know about the condition of the vehicle as well as the time period is going to take for them to fix it , unfortunately they never called , two days later I was still not informed about the status of my vehicle, so I have been making continuous phone calls , I was only told today (04May 2015) that they have just order the part and that they will be able to fix vehicle next week Tuesday when the part arrives , since the vehicle was not involved in an accident Jeep Chrysler needs to provide me with some form of transportation up until they fixed my vehicle , my car insurance cannot to be able rent me a vehicle ,so I am left stranded without means of transport , Peter Francis form Inyanga motors empangeni told me that they do not have any loan cars so I have to see how I get by. Surely this treatment is unfair and I request Hello Peter to assist me in this regard my cell number is ***