JILTED BY JEEP!

<p>It has been 16 days since Ii wrote the below review and despite Jeep telling me they would contact me to resolve this issue I have heard nothng from them!</p> <p>I have been a proud Jeep owner for 17 years and have owned many many Jeeps. among them the older Grand Cherokee and the SRT8 and most recently my current jeep a Grand Cherokee Overlander limited edition. (it has 100 000 kms on it) I have loved all my Jeeps. However I am sorely disappointed and quite angry with the way I have been treated and the service I have received recently. The last couple of weeks I have been struggling to start my car. It has been an intermittent fault and goes away when I think about taking it in....Murphy!. Also I am a single mom and have been retrenched so money is tight. Anyway it happened recently when I was near Jeep in Midrand so I popped in. They said they couldn't sort it out as they were fully booked but would look at the problem. They took a while and then came back and told me it was the Fuel Relay Pump and it was a recall and they would fix it at no cost and one or 2 other little things that were also recalls. I was over the moon and relieved that it would not cost anything. They said they had to order the parts and would call me when they arrived and we could book the car in. Anyway 2 weeks passed of me spending 20 to 40mins each day trying to start my car every time I got in it, like maybe 8-10 times a day. I even took the auto starter out and used the key....eheheheheheheheheheheheehe for minutes on end every time I tried to start it. had to give it a break so as not to flatten the battery. what a pain. ehehehehehe ehehehehe constantly. Poor starter motor. anyway car finally broke down. I called them and explained who I was and what had happened. Guess what - they didn't know who I was and had no record of me coming in 2 weeks previously. I spoke to the Dealer principle Dean. they said bring the car in. I said no Im not paying for the tow as the car broke when you told me I could continue to drive it. so they towed it in. They kept it for a week. Thursday they called and said they had fixed the recall items but the car still didn't want to start. Friday they came back and said the starter motor is faulty and I must pay R5100. The reason the starter motor is faulty is that i have been pressing it abut a 1000 times a day for weeks on end! It is directly related to the original fault and they must repair as such. They ay the two are not connected. REEEHHHHHLLLY! Like a shoe lace is not related to a shoe! they think because I am a woman I am an idiot! Now they are trying to find other excuses at the call center like the car wasn't serviced with them after the warranty expired! I am so sick of bad service and I am not letting this one go!!!!! JEEP ARE HORRIBLE AND NEXT TIME I WILL BUY ANY OTHER CAR EXCEPT JEEP! Do you hear me JEEP! Do you even care that you will lose a customer. eventually it will start counting if you keep up the bad service. Great product, ****ty after care!</p> <p>Catherine Queiroz</p>