Jeep Maintanance Plan not worth anything

I have a Jeep Renegade that I bought brand new and have 32000km on the clock, two weeks ago on a Saturday afternoon the car just lost speed while I was driving , warning lights came on that said "check engine" and " auto start disconnected" The car could not go at more than 60 km and could not drive in a higher gear than 2nd. I could not find any emergency number for Jeep and a friend took me to Jeep Century city to see if they had any emergency numbers on the doors, Got a Cell number on the door that I phoned, the person told me he will speak to the service manager on Monday, I could not wait for that and made sure to be there first thing Monday morning. They had a look and it was a gasket that had to be replaced, they had order this from USA and it will take 3 weeks. They could not give me a vehicle to drive with and when I asked if the car broke down in the middle of traffic what then? I was informed to phone the roadside assistance and they can then may be hire an Avis care for me. I reported this on 27 September to Jeep Sa client care and spoke to Lebogang, she said she will follow up, uo now I after following up with Lebogang al feedback I get is that they are following it up. Last week I was almost in an accident as the car just lost speed and another car almost drove into me, I mentioned that to Lebogang as well but still no feedback till today 12/10/2017. What is the use of a Maintanance Plan ???