Jeep grand central MIDRAND not taking accountability of mess they made and Poor customer service provider Kobust Viljoen

Poor customer service is the failure to respond to customer queries and complains in regards to your services. This is exactly what i experienced at JEEP GRAND CENTRAL MIDRAND, and WORST of it all the sales "manager" by the name of KOBUS VILJOEN,what a nightmare unprofessional human to deal with,at his age and work experience i'm still shocked and questioning his behavior,attitude and unprofessionalism as a "manager" .

i took my Jeep grand cherokee for oil exchange,two weeks back,on arrival i recieved the most warmest professional welcome by sales advicer BONTLE CHOMANE( keep it up.you are doing a highly great Job Bontle),for a 1st time Jeep buyer to bring it in for service,i felt comfortable n safe to leave my car at these dealership for service.....little did i know.....little did i know.....when i re-live that week,i wish i had checked the reviews first before just putting all my trust in them.

as i was in a hurry that Monday Morning,on arrival i showed Bontle the back corner of my car that had a scratch, and knowing my car there was nothing else that had a crisis to inform them about to be fixed, I left them in the process of assessing the car before it entered service booth.

During the day around three o clock in the-afternoon i receive a call from these dealership and the lady says " your windscreen has a chip would you like us to fix it"

i immediately stoped her and told her my windscreen does not have a chip and i don't want to arrive there on collection and find my windscreen having that chip. the following morning which was a Tuesday i went to collect my car,on arrival im still welcomed by the friendly professional Bontle,she takes me through what was done to the car n whats charged,i then sign so that they can claim and get paid for the services done......i even gave 5 on all the customer survey she gave me to complete..... BUT "little did i know how treacherous they can be"

as she escorted me to my car,im seeing the oil mark still on top of the barnet and i ask her if my car was taken for car wash,she said yes.....i started checking it out and my car seat where not cleaned,i was shocked,and started doubting if service was really done,i went to check if the blades wippers look new as i saw the claim made for them,they didnt look new at all,i informed Bontle im not satisfied,and the shock of my life is when i came across the three chips on my windscreen,i couldnt believe my eyes,i asked for the manager and how unfortunate for me to meet Kobus as the manager,he just didn't care,in an unprofessional language we say "he did not give a ****", i told him my windscreen did not have chips wen i left it in the morning and now it does,before i could even finish complaining he just kept interrupting and emphasizing that he will not fix it,i was tired of going back and forth with him as i wanted clarity how come my windscreen now has chips. i called Jeep headoffice and i was assisted by Norma,and i explained my crisis,she said she will get back to me in the afternoon,she never did,untill i called myself to make follow up,and she said my issue is handled by someone else and they will contact me tomorrow (wednesday), Wednesday no one contacted me. Now im ****ed worried that the chip might turn into a crack. while im still grumpy about that im starting to hear funny unusual sounds when im driving. now im really worried and called these Jeep people at midrand to ask what really have they done to my car and the lady books my car for check up, on Friday when i arrived there,i meet Bontle again and she explains that for the car to be ckecked i had to live it there----I didnt like the sound of that at all,i told her there is no ways im living my car with them as i dont trust them, i asked her to ask the technicians to check it while im there,and she directed me to Kobus. Mr Kobus is five times rude n unprofessional than he was on Monday, he still insist that my car had chips, i asked for pictures that He said he send to the Jeep head office. The windscreen picture with chip that he send on the email does not correspond with the chip on my car windscreen,i even took him back to my car and showed him that what he send is not what im stuck with,His respond was "your just mad because you are not getting things your way" ,i asked to see the Video footage of technician changing whipper blades,and there was nothing,we watched it twice and there was nothing. as i was buzy telling him that he is rude and wrong for doing all this he boldly said "i am not fixing anything,i am waisting his time and he does not wanna talk to me anymore" i left.

i called Jeep head office again and Norma keeps answering the phone,I ask for an email where i can send my windscreen picture,to show them that it does not correspond with the one Kobus send them,i waited the whole day with no reply.

the following day i recieve an email from the Jeep head office and im told that no one will fix the windscreen chip,but they will comply with the decision from the MIO(motor industry Onbudsman).

i am now sitting here thinking to myself, if these Jeep people are not taking accountability of this kind of mess they have left me with, what more when the car starts really needing serious attention. i have zero trust and confidence in jeep grand central Midrand. WORST EXPERIENCE EVER.