Jeep Centurion - Horrific Service !

<p>My service was scheduled for Friday morning 23 Dec 16, however I arranged and confirmed that I will bring my Jeep in on Thursday afternoon 22 Dec 16 as I work in Jhb and leave for work at 05:00 in the morning.</p> <p> </p> <p>When I got to Jeep at approximately 15:45 on 22 Dec 16, it took me more than 30 minutes to book my vehicle in!</p> <p> </p> <p>I then spoke to a young technician (think his name is Marius, not sure) and clearly pointed out that there is a nut gone on my vehicle’s right front stabilizer and I need it repaired. The person confirmed that he knew exactly what is required and will attend to it. Well it was not done!!!</p> <p> </p> <p>When I collected my vehicle on Friday afternoon 23 Dec 16, I handed the lady my American Express card. She clearly did not even know that you do not accept American Express and after about 15 minutes she informed me that you do not take American Express.</p> <p> </p> <p>I then requested to see a notice where you inform clients that you do not accept American Express, which you clearly do not do. Due to your non-conformance I insisted on paying with my American Express. I also then demanded to see the DP, which was clearly not on site and the After Sales Manager came to see me.</p> <p> </p> <p>He was exceptionally rude, refused to give my car, just turned his back on me and walked away.</p> <p> </p> <p>I then provided the lady with my Nedbank card. She swiped it, I entered my PIN, she said all is in order, gave me the invoice and I left. About five minutes later I received a call and she told me my card was not accepted. She clearly did not do her job and ensured that the payment was processed!</p> <p> </p> <p>On Saturday morning I wanted to load something into the back of my Jeep. I then saw that the tailgate was badly damaged. Clearly when my Jeep was washed at the dealership the clip of the soft top at the back was moved out of position and the tailgate was severely slammed and bend on this clip.</p> <p> </p> <p>My vehicle was also not reset during the service and continuously gave me an oil change warning! How do I know that my vehicle was serviced??</p> <p> </p> <p>On 28 Dec 16 at 10:37 I wrote an e-mail to Jeep Centurion to complain. Needless to say and as complete accustomed to horrific Jeep service I received no reply!!!</p> <p> </p> <p>I left it until 11 Jan 17 to see if Jeep will respond, as usual they did not and followed up with another e-mail on 11 Jan 17 at 10:05. Archie Henderson rep**** to my e-mail undertaking to resolve my issues.</p> <p> </p> <p>I waited for more than a month without Jeep getting back to me as usual!!! On 16 Feb 17 after another month of waiting I send another e-mail at 11:24. Archie rep**** and I decided to visit the Dealership personally.</p> <p> </p> <p>On Wednesday afternoon 22 Feb 17 at approximately 16:35 I arrived at Jeep Centurion. I confronted Archie Henderson and my vehicle was put on a lift. The technician reset the service warning and told me that I need a linkage. He went to parts, came backand said that a part was available at the warehouse in Roslyn and that they would have it the next day (Thursday 23 Feb 17).</p> <p> </p> <p>I stood at the parts counter and Archie took my number on a folder white A4 paper and confirmed that he will call me the next day to bring in my vehicle. Well it is now another 12 days later and I am still waiting!!</p> <p> </p> <p>It is now 74 days (more than two months) since I brought in my vehicle and my issues are still not sorted!</p> <p> </p> <p>This is my fourth Jeep and I am absolute accustomed to your terrible service.</p> <p> </p> <p>I further need to confirm that Archie Henderson is the most rude, useless, *********** person I have ever seen in the industry. He is rude, bombastic and careless.</p> <p> </p> <p>Proof of all my correspondence can be found below to categorically back up all my statements.</p> <p> </p> <p>I will now use every possible option to expose your horrific service! Absolutely pathetic!</p>