Horrible customers service

Jeep has let me down! My 2016 model Jeep cherokee Trailkhalk died on Friday at 18:00 and the Jeep road assist was not as helpful as they had promised to be when the car was initially purchased . Yesterday I went to Century city Jeep dealership and I explained my challenges to Craig Flannery, the sales manager, who promised to help. He asked for the car registration and my ID number needless to say that he called my insurance company without my permission. My car insurance was not helpful as well hence I went to the dealership. I took his business card, but when I called him, his phone rang without response and his SMS did not go through. Craig has not called back since my visit at the dealership. My car is still stuck without the assistance of Jeep or Alexander Forbes insurance. I am not sure if Craig ignored my call because I am a young black female or if this is a Jeep thing. The customer service is really bad, while customers are expected to pay on time without fail.