FRUSTRATED, ANNOYED AND HIGHLY DISAPPOINTED

If I buy a Jeep again it will be very surprising, I bought my second hand 2012 Jeep Grand Cherokee in December 2014. On the 4/4/15 my alternator nearly burnt my car down, Jeep's emergency service was great but everything since then has been absolutely disappointing. It's the 4/5/15 (1month), I still don't have my car or a resolution date to when my car will be done. first the dealer didnt contact me for 2 wks as they had my incorrect details, then Jeep themselves have NOT contacted me to resolve this issue for past 2 wks. I have contacted both dealer and Jeep numerous times and no one has called me back!! I have requested every person under the sun to try and resolve this issue but no one is getting back to me! My car is under warranty but because alternator blow an electrical component on the the gear box now I must pay R9000 to replace it? I refuse to pay anything as it is still under warranty? When I researched this model Jeep it was recalled for the alternator issues so tell me this is not the same thing? Perhaps I should bill you the hours spent trying sort this out from my end then I can get my car !? <br> HOW LONG ARE YOUR EXPECTING ME TO SIT WITHOUT MY CAR OR AND ANSWER!!!!!??