Disgusting Service at Umhlanga Jeep

Jeep is a luxury brand and for a top dollar price tag you would expect top dollar service, but that unfortunately has not been my experience.

My vehicle has had a persistent problem with its braking system. This has resulted in my vehicle being in their service department on four separate occasions – and yet the problem persists. To make matters worse I am also being charged for these services despite the vehicle still being under warranty.

Customer Service? Well that is just non-existent as unless you phone in the service manager Preggie Govender from Jeep Umhlanga and he will tell you everything is sorted yet nothing is done or does not give you any feedback at all.

So think long and hard before you fall for the expensive advertising campaigns, you will regret it as much as I do at this stage. The service in that dealership is shocking and they keep on guessing and replacing parts in the hope that they will get lucky and something will work. Clearly they have no clue of what they are doing .