Bad treatment.

To whom it may concern: I M.F Mmela bought a Jeep Rubicon at Penta motors in Montana last year in August (2019). Within 10days I got a scratch entering my garage and I called to report it and they kept on promising that they will repair that. It has been a year even after several follow ups.

My car was take in for annual service. They gave my husband the wrong service book that belongs to someone else. I phoned them to inform them of that and they kept promising to look into the matter until I went to the dealership in Garsfontein(at my own cost) about 3 weeks ago where they looked through many other service books which were there and they did not find mine. They promised to order the book for me and when I call to do a follow up, my calls are not answered. I have not received the service book to date and I find it extremely unacceptable.

I’m worried if this is how they treat their customers.