1 reviews | Active since Jan 2015
BAD Service from Jeep Centurion
<p>I made a booking for an oil leak and loose connections on the left rear entertainment system on my Jeep Grand Cherokee for the 27th of February 2017. After taking the car in, they told me that they also need to do 2 recalls. 1 for the passenger airbag sensor and 2 upgrade on the gearbox that will take 4 hours. </p> <p>When I fetched my car the afternoon, they told me that they did nothing and that they had to order the part for the oil leak and that I had to bring the car back. I made another appointment for 9th March 2017. Again I took the car in and all they did was to fix the oil leak. They tested the left rear speaker and found nothing wrong. But the left entertainment system was the issue I reported! They had too many other vechiles for the recall of the gearbox and did not have the sensor for the airbag recall. The also told me the car would not be ready and that I would have no car. After speaking to Stewart, the after sales manager, he assured me the car would be done and that they had done everything. But when I received the jobcard I saw the attended to the left rear speaker, fixed the oil leak and did not do the 2 recalls. Explanation: they did not have the part for the airbag recall (remember they told me they need to do that) and too many vechiles for the gearbox recall. ( also on their request). So again the second time nothing done that was supposed to be done. Now I have to take the car back again for them to do what they should have done the first time. This is the 3rd time they messed up a service request.</p>
