Appalling service, Terrible customer servive,

My car broke down on 24/04/2015 in Laingsburg when on my way to the eastern cape. I called the emergency roadside assistance number 0800Chrysler without any success. I spent 38 hours at the shell garage in Laingsburg. I missed my grandmothers funeral. had to call our former salesman to contact the dealer for assistance. had to incur accommodation costs which I have not been imbursed. I had to come back to cape town to get a hired car. Informed Lesley Baicks that I was on my way to the eastern cape and would only return on the 04th of May. he said he would speak to Chrysler to extend the hired car. got Billed R3700 by Avis. 14 days later my car has not been assessed. No-one has contacted us to inform us of the whereabouts of the car. it turns out the car was with the towing company and not with Chrysler in newlands as promised. Junaid promised to get back to me after we informed him about the deduction and the missing update on the whereabouts of the car. William did not return or respond to our problem either. A complaint was emailed to [Email Removed] without any response. 16 days later I do not know what is happening with my car. this is unacceptable.