DO NOT BUY JEEP

I drive a Jeep SRT and i noticed upon starting my car in the morning on the 7th Nov 2019 that it sounded different. I then called Jeep Umhlanga and they said that i should come in for them to check the vehicle. Upon arrival at 9;30am someone saw me around 10;15 am as they were busy, they test drove my car and later told me that my vehicle is no driving condition as the radiator is leaking and needs to be replaced. They said they could only properly do a diagnosis on Monday the 11th Nov 2019 as their head office needs this information for them to start fixing it. I called their Customer Care *** and their consultants had the worst attitude and said that they may only assist me with a solution only after my car has been diagnosed. My vehicle was finally diagnosed around 15;30pm and they said that the part that is needed is on back order and will take between 14 and 21 working days. I told the consultants at customer care when i called the that i needed a Avis car hire needed to fetch my n at school at 1pm as he is only 6 yrs and it had ready started to rain. I was stuck at the branch until 18;10pm when the dealership had already closed and 2 guys waited with me until someone picked me up. My cousin owns a Kia R200 000 vehcile which was purchased in the same building as my Jeep SRT R1.2million vehicle and whenever anything is wrong he gets free car hire from Eurocars provided he pays a R1400 deposit with no problems. I feel **********, neglected and badly treated by Jeep customer care as they have provided me with car hire before when i had to wait close a month for them to fix my vehicle. I wish everyone in South Africa can just stop buying Jeeps. You get called a million times when they try and persuade you to buy their cars and when you have them they ignore you when you need assistance. Mind you, i have an extended manufactures warranty. service and maintenance plan. Why do i have to pay for these extras if they wont assist you when you most need it. For the first time i had to use Uber to pick up my son from school and my wife from work. Today with the hope of getting assistance from Customer Care i didnt go to work as i require a vehicle for my type of work. Abigail the manager said she would get back to me and decided to have an early start to her weekend while i am without a vehicle to drive for the next month waiting for parts. I cannot spend on a rental car for a whole month as this has not been budgeted for so close to December. You buy into a **** lifestyle with Jeep with a vehicle that is always broken. No accountability at all,