Client being insulted by supplier

Hereby I send you unfortunately a letter of complaint about one of Rolex Service Agents in Cape Town Chronos Watches. My Rolex has been handed in for maintenance on the 18-05-2015. After approx 11 weeks without any notice from their side I dropped an email. In return I received a very insulting answer from Mrs Dietrich. I will mention some highlights.<br> 1. Insulting and actually indirectly telling me to shut up and wait.<br> 2. According to her it is a bad way of doing business to refuse clients. In my opinion this is very selfish and a client should have the possibility to choose other companies beside Chronos, I don't like to be kept on a leach. <br> 3. She lies about keeping people in the loop by sending emails, I only got a reaction from an employee after I requested an update.<br> 4. In her last sentence she thinks so highly of herself and has the idea other countries will welcome the them with a red carpet.<br> I went to fetch my Rolex, still being in parts. Walking in the workshop Mr Dietrich was shouting like a maniac to his staff while moaning about complaining clients. He even took the hook of the company's phone not to hear anymore complaints. Please Rolex don't use this company anymore!!