Pathetic service

Monday the 3rd of December I placed an order at around 10:30 AM with Chrome. Monday evening I saw the the status was still sitting on unfulfilled. I send through an email asking what the problem was. I received an email Tuesday morning, stating that there are well within in SLA in taking their time to process my order. But ignored the section that said, that orders placed after 12pm will be send out for delivery the following working day (and mine was well before 12pm). Then I was informed that they are very busy. Like its my problem. After 3pm on Tuesday it was still showing "unfulfilled". So I phoned the call centre, only to be told that they have no idea why its taking so long and will phon me back. After an hour I was still waiting, So I phoned again. This time I was told all things from I havent paid, to waiting for payment for reflect (even though I have to chrome email thanking me for the payment). And thenI was told by the lady that just because it shows in stock on the website, does not mean its in stock with them, They first need to check and then they have to collect from a store. So I tell her to give me the details of what's available so I can drive to the stupid flippen store and pick them up myself, only to have the phone thrown down in my ear. I tried to phone 4 times, and she just put the phone down each time without answering. Pathetic service! I've been using Chrome since before they decided on using the idiotic arame for their deliveries. And their service ice has followed their taste in courier companies. Don't order form them, rather order from companies that want your business, not expect it