*********** customer service and undelivered order
Chrome does not even deserve 1 star. I have been using them for 2 years and never had such appalling service. Their *********** team gave their courier company the wrong address. Northwold and Kensington are not even close! I do not know how you can mix them up! Now I am out by over R700 with products or resolution on the horizon because the useless customer service insists that it has been delivered to me. How about I report the transaction as a **** and have the payment reversed then insist you have the payment? I will never use Chrome again, I'd much rather take my money and loyalty elsewhere!
Hi Tamsyn,
We apologise profusely for this terrible experience you have had.
The address given to our couriers was the exact address stated on your order form - it did not mention "Kensington" as the suburb, but rather "Johannesburg." Our couriers have confirmed that delivering your order to Northwold was a mistake on their end and they will reach out to you to explain that.
We can confirm that we have sent out a replacement order which is due to be delivered today.
Thank you for your support over the last 2 years, we truly appreciate it and value you as a loyal CHROME customer. Should we be given the opportunity to serve you again, we will not let you down.
Thank you,
Team CHROME
Hi Tamsyn,
We apologise profusely for this terrible experience you have had.
The address given to our couriers was the exact address stated on your order form - it did not mention "Kensington" as the suburb, but rather "Johannesburg." Our couriers have confirmed that delivering your order to Northwold was a mistake on their end and they will reach out to you to explain that.
We can confirm that we have sent out a replacement order which is due to be delivered today.
Thank you for your support over the last 2 years, we truly appreciate it and value you as a loyal CHROME customer. Should we be given the opportunity to serve you again, we will not let you down.
Thank you,
Team CHROME