*****ed Up Delivery

It is with great sadness that I am writing this review after being a loyal customers with ChromeSA for years and have even written good reviews about them over the years.

I ordered two packages to the value of almost R3000 to be delivered during the lockdown. Order one number 156558 ordered April 26, 2020, Order two number 156710 ordered April 29, 2020.

I emailed ChromeSA on 5 May, 2020 to enquire why it is taking so long, on reply I was informed that Lockdown is the cause and I must be patient by which I just informed them that I will change address due to work if the delivery will take place after Thursday 7 May, 2020.

They gave me the tracking number of only the second parcel and requested for the new address. I gave the new address as well as requested for the tracking number of the first parcel after receiving the second parcel first, of which I informed them on Wednesday 6 May, 2020. I am yet to receive a reply and it is now 12 May, 2020.

I finally received the first package today 12 May, 2020 but it was delivered to the wrong address and the package was not singed for, the driver just dropped the parcel and left. Luckily a lady phoned me because my cellphone number was on the parcel only to find out I need to drive 50Km to pickup the parcel for which I needed to request a Permit from my employer to go and fetch the parcel that was supposed to be delivered at the address I informed ChromeSA of and also RAM that phoned me Yesterday because they went to my previous Address where I informed ChromeSA I will not be after 7 May, 2020.

The inconvenience this caused could have been avoided if only ChromeSA, or rather the person I was in contact over email on ChromeSA's side did their job properly. Interestingly if it was not for the lockdown, I would have gone to the ChromeSA shop myself which is only 10Km from my house. Very Disappointed with this service that was rendered. Would definitely think twice before ordering online from ChromeSA again.