Disgraceful conduct

I found this company on Facebook Marketplace. They sell Christmas Decorations. Their procedure is that you pay a deposit of 50% upfront and the remainder on delivery. I placed my order on Saturday 18 Dec and received the invoice- my surname was misspelt which I noted after paying the deposit. They apologised and assured delivery on Monday morning 20 Dec.

On Monday midday I send a message to enquire on possible ETA. I get phoned at 15:20 to say they are inundated with orders but my package is en route. At 17:20 I get a WhatsApp saying the drivers are still in the East but my area is still coming up for delivery.

On Tuesday the 21st I send a message to enquire yet again on delivery as no change in plans was communicated.

This was their response: 1) “we told you telephonically(15:20) that delivery will be today”(Tuesday)- confusing as WhatsApp message at 17:20 clearly states delivery shall be made on Monday 2) “you were funny from the beginning when you noted the misspelled surname” 3) “we are going to write a review on you in response”

Not a moment of apology or recognition was given for their poor service and lack of communication. Instead their interaction was rude and threatening.

I hope no other person has to deal with such incompetence. I shall be writing reviews on all platforms to make sure of this