Pathetic service

My order was supposed to arrive before the 15th of December. I still have not revived my order that was supposed to be delivered to my work. My work is not closed. I tried to contact them during the whole of last week and only got one reply back asking for a different address as my boxes hadn't been sent yet! I have tried phoning them 5 times this morning and have revived no reply. I have sent facebook messages no reply this is pathetic service