Why do tellers ask for customers contact details. If thy can't update their customer ? I think the people running the store need training about customers service and communication.

Bad service I placed a telephone order for Max combo And was told order will be ready for collection in 20 min. Whe I got to the restaurant my order was not even made .due to the store not having ingredients to make the burger. I place another order of and waited more than 30 min