How does my files go missing

Not happy at all about these government departments including moroka police station.

How does my file go missing after I just had an operation to remove one of the nails in my ancle. The ladies that was working the with gry hair saw me cry we they told me, even asked me if I'll have the money to fight my case. She also sent me to her team leader or manager and he also told me the same thing. So original file is gone. Like I could even see that they are really up to something grandma assisted me because I was only 14 at the time. Now I was always solo. To face only what I realize now that the system has failed me. And how can Bara allow layers to come and claim for people. At the time of my accident Raf wasnt available at Bara. Also asked for assistance the regarding my accident claims How I found out that my case was kicked out because of late submission by Sss mchunu attorneys. Who was also exposed for doing ***** on peoples cases and payments for injuries. Also not my fault that things are going they way they are now pains are my daily bread still can figure out why all these government workers are trying to block me from receiving proper assistance