Disrespectful Entitled Nurse

My 10 year old child has severe tonsillitis and we were referred to Baragwanath Hospital for treatment.

The child is suffering since October 2024. Upon visiting this hospital last year we were given a date for 3 April 2025 and told to open a file on the 3rd and not on the day in October.

We got to the hospital this morning and I went to open the file. My Husband waited in a long queue at ENT and I got down to him to a VERY disrespectful nurse who REFUSED to take the file as he was in the queue waiting for me. He then Joined the back of the queue a second time and she STILL refused to take the file!

Today was the first time I have first hand experienced ****** and it is really an ugly feeling. I understand that the Popia act does not allow us to video others but there is no other way to show proof of treatment if we are the wrong the race! My husband lined up from the back of the line 3 times and each time she refused to take the file. I have emailed the video to the hospital as well as the Nurses council but so disheartening to say I am a South African!

What do you teach a 10 year old about the country he was born in when a nurse can behave like this and the people in the queue remain silent? They were all saying sit don't worry but they could not say a word because they couldn't afford to not be treated for standing up for what's right.

Please assist as this is really unfortunate. I am now actively searching for medical I cannot afford so that my child can be treated!

A very broken hearted mother Taz