Didn't get any assistant (Poor service)

good day, my name is Nthabiseng i'm a patient at baragwanath and i'm suffering from thyrotoxocosis graves and have had 2x episodes of Thyroid Storm attacks that landed me in high care and was very bad i thought i was dying, recently had an ablation done and after i began having trouble breathing while sleeping, voice is gone, feeling very tired and week and my thyroid gland swollen as well as choking while sleeping, fatigue and pains in my knees, abdominal pain and bleeding while passing urine so i decided to go to the emergency department on the 16.10.2018 i registered and was taken to Dr Picochi (not sure if spelling is correct because he wasn't wearing his name tack) i gave him my file which has information that need to see exactly what he is dealing with but he no! there's no need to look at it and sent me to Lilian Ngoli (bara clinic) where a lady Dr who didn't have any form of identification said to me she can't help me i'll have to go back to Bara, i went back to Bara and i was sent back to the clinic again a white male Dr who also didn't have any identification on who went through my file and explained that they are a clinic and which such problems i need to be checked by specialists not them they are not equipped to handle such, i went back to Bara to Dr Picochi whom i explained myself and made him look at my file a explained the symptoms i've been having he then said it's normal there's nothing wrong with me i must come to hospital on my next appointment date which is the 1st Novemeber 2018 and the problem is i'm not getting any better but worse instead! and another problem is i've been told to stop Neo-mercazol (medication) so as a patient who feels that this is not any better and can't seem to get help where i'm supposed to get help what do i do in this instance? so i'd really appreciate it if HELO Peter can help me with this matter