NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Chris & Aley
How is Chris & Aley rated on Hellopeter?
Hellopeter has tracked Chris & Aley across 1 reviews. Chris & Aley hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Chris & Aley? Write a review to help others decide.
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2012
Deeply Disappointed by Chris & Alley’s Service FOLLOWED by incorrect information to the public
26/10 Deeply Disappointed by Chris & Alley’s Service I purchased a product from Chris & Alley, which was delivered within days - only for me to open it when I needed and discover a QUARTER-filled bottle. After my laser treatment, this was a major shock and inconvenience. I immediately reached out to the company and had to follow up several times before getting any real response. On 24/09 and again on 26/09, I sent messages before FINALLY receiving a reply saying my case was being escalated. On 27/09, I was told by Abi that they were waiting on feedback from their supplier and that my query had been passed to someone else. After another email from me, Liezel responded promising a replacement bottle - which I appreciated - but by then, my skin treatment journey had already been delayed. 29/09, I was asked to send back the quarter-filled bottle - something that had never been requested earlier. By that stage, it may have already been discarded by my nanny, and since she wasn’t at work at the time, I couldn’t confirm this. I also wasn’t entirely sure what was inside the bottle to begin with. When I explained this, I received a rather dismissive response that I should have “kept it safely aside.” When the replacement eventually arrived, there was no apology note, no acknowledgment of the inconvenience, and not even a small gesture such as a complimentary sample. To make matters worse, no one followed up to confirm whether the product was received or correct. Adding to the frustration, the owner, Chriestoff, ignored multiple requests for a call. When he finally emailed on 14/10, he offered two options: return for a refund (with a 3% handling fee) or keep the replacement with R200 loyalty points and samples. Neither offer was ever honoured. AND yet another delay that he didn’t care about! After yet another follow-up, Chriestoff mentioned that they had already apologised telephonically - yet to this day, no one has ever called or apologised to me directly. This entire issue has been ongoing from 24th September right through to 23rd October, with countless back-and-forth emails and absolutely no meaningful resolution. Frankly, this experience has been unprofessional, inconsistent, and disheartening. From being sent a quarter-filled bottle to being passed between team members and ignored by the owner, I expected far better service and accountability from a brand that positions itself as premium. To make matters worse, when I questioned the 3% “handling fee” mentioned by the owner, I was referred to their policy — which clearly states that such costs apply only when the return is not a result of Chris & Alley’s mistake. The policy literally says: • “When a Return is initiated and is not as a result of Chris & Alley’s mistake, there will be a cost involved…” • “There will also be a handling fee… this cost will be 3% of the total value of the initial transaction.” How exactly was this my mistake when I received a quarter-filled bottle? AND this caused a major delay to my skin journey! This experience has left me questioning their quality control, integrity, and customer care. At the end of the day, a business is only as good as its customer service and this experience has shown a complete lack of care, communication, and responsibility toward the customer.
1 reviews | Active since Dec 2012
Deeply Disappointed by Chris & Alley’s Service FOLLOWED by incorrect information to the public
26/10 Deeply Disappointed by Chris & Alley’s Service I purchased a product from Chris & Alley, which was delivered within days - only for me to open it when I needed and discover a QUARTER-filled bottle. After my laser treatment, this was a major shock and inconvenience. I immediately reached out to the company and had to follow up several times before getting any real response. On 24/09 and again on 26/09, I sent messages before FINALLY receiving a reply saying my case was being escalated. On 27/09, I was told by Abi that they were waiting on feedback from their supplier and that my query had been passed to someone else. After another email from me, Liezel responded promising a replacement bottle - which I appreciated - but by then, my skin treatment journey had already been delayed. 29/09, I was asked to send back the quarter-filled bottle - something that had never been requested earlier. By that stage, it may have already been discarded by my nanny, and since she wasn’t at work at the time, I couldn’t confirm this. I also wasn’t entirely sure what was inside the bottle to begin with. When I explained this, I received a rather dismissive response that I should have “kept it safely aside.” When the replacement eventually arrived, there was no apology note, no acknowledgment of the inconvenience, and not even a small gesture such as a complimentary sample. To make matters worse, no one followed up to confirm whether the product was received or correct. Adding to the frustration, the owner, Chriestoff, ignored multiple requests for a call. When he finally emailed on 14/10, he offered two options: return for a refund (with a 3% handling fee) or keep the replacement with R200 loyalty points and samples. Neither offer was ever honoured. AND yet another delay that he didn’t care about! After yet another follow-up, Chriestoff mentioned that they had already apologised telephonically - yet to this day, no one has ever called or apologised to me directly. This entire issue has been ongoing from 24th September right through to 23rd October, with countless back-and-forth emails and absolutely no meaningful resolution. Frankly, this experience has been unprofessional, inconsistent, and disheartening. From being sent a quarter-filled bottle to being passed between team members and ignored by the owner, I expected far better service and accountability from a brand that positions itself as premium. To make matters worse, when I questioned the 3% “handling fee” mentioned by the owner, I was referred to their policy — which clearly states that such costs apply only when the return is not a result of Chris & Alley’s mistake. The policy literally says: • “When a Return is initiated and is not as a result of Chris & Alley’s mistake, there will be a cost involved…” • “There will also be a handling fee… this cost will be 3% of the total value of the initial transaction.” How exactly was this my mistake when I received a quarter-filled bottle? AND this caused a major delay to my skin journey! This experience has left me questioning their quality control, integrity, and customer care. At the end of the day, a business is only as good as its customer service and this experience has shown a complete lack of care, communication, and responsibility toward the customer.