ZP
Zoe P

1 reviews | Active since Jan 2016

22 Jun 2016, 00:42

They don't give your money back

<p>Where do I begin. Absolutely terrible service! I moved out 4 months ago and I still cant seem to get my deposit out of them. I get ******* or in most cases zero excuses/ response anyone at their office. I'd spent two years at that property paying exorbitant fees for rent, water, electricity (although I shared a geyser and box with the tenants next door and often times I was either left in the dark or left with no hot water, yet I still paid more than my share) and refuse removal. I complained many times, but couldn't move out sooner due to personal curcimstances. I eventually informed them that I was moving out and suddenly I had to pay double my usual water bill. I also had to pay admin fees for cancellation. 2 months after I moved out, they were still sending me invoices for water and refuse which I apparently needed to pay. I sent dozens of emails asking for explanations and I would wait a week, maybe more for a response. The responses were futile. I received my deposit paid to me in bits and pieces, along with a simple generic apology for the late payment, but no explanation as to why I was receiving my money this way. To this day they still owe me more than R800 and they claim I owed them mosre than R400 for water and refuse. I have all the proof of payment documents along with the invoices for every payment I made, but no one is helping me or responding to my complaints. </p> <p><br />If you're considering using Chorus Letting, think twice. Don't throw your money away.</p>

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