Exchange Complaint

On the 09th of April 2020, I bought a Melleware Cordless Kettle at Choppies located at Seshego Plaza. The product has a 2 year warranty. On the 14th of October 2020 it started malfunctioning and I returned it the following day on the 15th of October 2020. I did not produce the proof of purchase, however, on the purchase date, the bill number, information of the person who assisted on the day as well as the date of purchase were recorded on the package. On the return, the delegates at Choppies acknowledged that the product was purchase in their store, that indeed they are the ones who wrote on the package but still failed to process the return due to failure to produce a receipt.

I believe an exchange was supposed to be made with or without the receipt. As a customer, I have a right to have a functioning product for as long as I paid for it. I still need Choppies to honour the product warranty and process the exchange.