********* practice from Ford Randburg

1 STAR IS EVEN TOO MANY FOR THIS DEALERSHIP. I was assisting a colleague purchase her first vehicle this month. We had app**** for a Hyundai Accent 1.6 Auto 2015 model on the 03 Aug 2019, approved by Wesbank and insurance was arranged. (2 credit checks later)

When we received the podium reflecting Smash and Grab, a Paint protection product as well as a tyre and rim warranty which was never discussed with the buyer, just added on. When querying these added products, the FNI Wendy Pettit became rude and defensive and referred us back to the not-so-useful salesman Themba. We then were told that the Smash and Grab was installed at FORD and was not already on the windows when it was traded in. They then advised that if we did not want to pay the R3300 for the S&G that they will have it removed. We requested that it be removed. When following up on Thursday the 15th Aug 2019 on when we could take delivery, the FNI then advises that another customer had signed an OTP before my colleague had and that the vehicle was sold to someone else. There is no way that between 03/08 – 15/08 this was not known to the ONLY FNI on the floor. When trying to resolve the issue with Peet Ras the so called, DP he too had a no-care attitude. The vehicle is still on the floor, still available as of today 21/08!!!! What a bunch of ********* *****.

We had a similar attitude from Peet when trying to resolve an issue we had with our Ranger after it was serviced by them so it seems this is part of their business strategy.