Bad Customer Service

Good day I am not happy with the service received and going to go public with my compliant if no apology is received.

I brought a T-shirt in for printing on the 11 November 2017, my husband went to fetch it on Saturday the 18 November, as promised it will be ready.

No one called to say that it will not be ready and again promised it will be ready on Monday.

I called on Monday to make arrangements to fetch it, or have them leave it at another shop so I may fetch it on my way home from work as they close at 5pm.

I also expressed my disappointment on communication and promise not kept.

I called Lulu on ********** was very rude, she said the T-shirt was not ready and when I questioned on a reason, she kept putting the phone down on me.

This is uncalled for and I should not be treated this way as a customer.

I asked to speak to the manager and she said she is the manager, I fail to understand how she is one when she treats customers this way.

She sends me a WhatsApp to say I must come collect my T-Shirt, she is not doing it anymore, I must take it somewhere else, after I sent her a message to tell her that I am trying to call her and want to make arrangements to fetch it, I also expressed that I was not happy.

She later rep**** from Clifford's Smith's email address and said the below:

Hi Evelyn

Like said on the phone can please come pick up your T-shirt cause are the who was rude calling me names. Thank you Lulu

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