Bad service

Called on Sunday 22 October to reserve a booking for Friday 3rd and out Sunday 5th November, the Office was meant to send a proforma - then on Saturday 28 October office calls me to inform they the hotel is fully booked and I must seek other accommodation. I informed Charmaine that I had not received the proforma hence no payment. She confirmed to sort it out and to call me back.

I called the office yesterday and she was not at work. I called again today, 30 October and she was busy, left a message to rerun my call. She hasn’t called back.