Not customer centric

The place was incredible, the food was incredible, the staff was the disappointment. How can the waitress as me to pay the tip via cash and only charge the bill amount on the card. Then I get two receipts. One for drinks and one for food. The waitress rings up the price incorrectly by adding an extra R100 excluding the tip. Then when I ask the manager Cosmos to refund me my R100, I am offered wine. Eventually I get it but it was embarrassing to behave like this in front of international guests. The bad experience doesn't end there. I was charged twice for the bill and only discover it when I get home. I phoned my bank and then the restaurant. Cosmos wanted to give me cash. I want the transaction reversed. This place was an epic fail, will never go back there again. This was my first visit. Once bitten, twice shy.