Rather let the chickens run the business

Phoenix Branch - walked in just after 6.30pm to a full store, with a flustered manager operating the till, shouting at the person who's packing orders and telling them to, "BREATHE", and she's just as frustrated. Followed the queue to order 5 wraps and chicken pops, when the manager tells me that theres no such thing on the menu, and tells me to take strips and chips. I insist on pops and then he gets the same person doing the packing to teach him on where to find flava bites (pops) on the system. Orders done, told it will take 10 minutes and I go outta the store for a short bit.

When I return numbers 90, 93 and 95 are called and no sign of my number #89, so I take a seat and wait. Theres no control in the store, numbers are skipped far apart and so I go and ask the manager why am I waiting far beyond the promised time and customers long after me are being sorted. I'm told that my order is a difficult one and that they're working on it, customers who order burgers are faster and easier. Why promise 10 mins if you cant manage the time? Why put something on the menu, that you cannot properly do within the time, or advise customers that we have a problem and this item will take longer. Theres no store that I've visited that goes over in 10s and claims that it's the customer that made a difficult request, and then he tells me that theres no reason to shout.

This really got me annoyed, its apparent that the manager has no control of his staff or kitchen, hes frustrating his staff and looks like he was given a position, as he doesn't even know what his menu properly is. Some customers tried to come to his aid, saying that hes worked a long shift and having bad day, to then give him a break. Then the manager (Fahim) does one better, he tells me to relax and wait, shows me a till slip and tells me that this client has been waiting for over an hour and a half for his meal. WHAT IN THE HELL IS GOING ON? Is this guy getting his brains fried by standing too close to the grill?

This makes me wonder on how this guy got to be the manager as he has no managing s**** over his staff, no customer services s****s, communication s****s, lacks reasoning ability and general know how. Who in their right minds would justify a bad situation by bringing up a worse one?

This dude deserves to be your employee of the month, and as it seems like he was handed this job, it looks like he will be employee of the year.