Complaint

Absolutely appalled at the way I was spoken to over the phone last night by Shuku (not sure of spelling), after she sent the wrong order to our place of residence - it is not the first time that the order has been wrong. The more I tried to explain where the confusion was the more she insisted on interrupting, and having the final say until I eventually asked if I could please now have a chance to talk. She was so busy arguing that I was confused, that by this time, we could have actually had our new order delivered. Eventually she just said she would send the correct order but zero apology. I have no doubt that she will even argue with the Manager who will address this. When I asked to speak to the Manager she said she was the Manager which was even more shocking!! We had a guest from overseas who heard me place the order and said that Shuku definitely got it wrong; she had still asked about chips and yet we received not chips (french fries). My order was simple 3 x double madness burgers but because she had asked about 3 x burgers, she insisted that I only ordered 3 x burgers! She still asked with chips and I said yes, but our order arrived with 3 burgers and nothing else! This is evidently why she was defensive and trying to pass the blame on to me. My husband had arrived home at the same time and said she has done this before, got the order totally wrong. When I tried to explain this to her, she was extremely condescending almost like laughing at me, like it was my problem. Finally she said she would send the right order. The driver, was however, very helpful and friendly and in no time he brought the correct order back to us. We have been exceptionally good customers of Chicken Perfect Northwold and Pizza Perfect and don't deserve the way we were treated. I will NOT be recommending Chicken Perfect and expect some sort of apology!!