Your managers stifle your business

<p>In a time where customer experience matters more than cost, it's amazing to see how some organisations like Chicken Licken (Main Road, Malvern) still haven't figured this one out as yet. I needed some straws, 8 to be precise and since Chicken Licken is 2min from my home, I went there for help. I asked Promise, the manager, if I could have the straws and I didn't mind paying for it. The lady just refused. Offering my patronage, I asked if I could buy something, would she give me the straws and she refused. It's a pity, by allowing me to buy a R12 coke and giving me the straws, that customer experience would have sealed my patronage. Instead you lost my support and got a bad review for what, just 8 straws? What would be the price of that, R5, R10? And was willing to buy it! This particular store on Main Road, Malvern, the chicken is extra salty, forever quiet and still when you phone in to pick up, you still have to wait for your order. I was content with the service and qulaity previously since it was near to where I live but now, I'd rather drive 15minutes out to KFC!!</p>