Unhappy REGULAR customer

Bought a meal for R60 at the flu thru Mall@55.. they charged me R243 and sais she chargedme by mistake for the car that was in front of me because their card declined (i don't know how that was possible).. The cashier rectified it, by giving me cash and I wanted the money to remain in my account because it is for a debit order That was a major inconvenience and not my fault. Incident took place today 04/03/24.. Last year I bought the same meal for my son and the cashier charged me twice. I had to go back for a refund, I don't know if it is their system and why it should affect customers. Back to today's Incident. There is a rude male manager. Who points his finger at while talking, to resolve any incident. I have had a lot of altercations with him, because of his attitude.. he has no customer service at all. The only time I get good service is when he is off duty. The altercation was merely because I asked for a meal without a drumstick. Instead of politely telling me that was not possible, he pointed his finger and told me I was causing a shortage and started shouting at his colleagues. As indicated this was not the 1st time he put a show. I am dissapointed at his behavior and at the service when he is on shift. He is always rude and undermines customers. He told me to go ahead and lay a complaint and he was very bold and rude. He told me to GO AHEAD AND REPORT TO CUSTOMER SERVICE.. I am honoring his words by submitting this complaint. I should have done this long ago.