Unhappy customer.

Hi, I really love chicken licken so much but lately with the bad service experience that I encountered several times hoping that maybe it a mistake. I don't think I would ever go spend my money there, I am talking about southgate chicken licken. They really don't have a good customers service at all. Today I got to have toasted bread that has been burnt not to mention the meat, I was so disappointed as this is not the first time. It's like now they are doing it on purpose when they see me. Every time when I purchase a meal there I get to regret why have i gone to them, meaning i become an unhappy customer.