Unacceptable service

I placed an order at 20:25, 30 minutes later there was no movement on my order and I called the restaurant so they can confirm if they have indeed received my order, the lady confirmed that they have received my order but there currently no drivers available. Few minutes later the lady called me back to tell me that my order will arrive in +-10 minutes, 32 minutes later I call her to ask where is the driver she says my order is still not collected, I then ask her what should happen now and she says I should pick up the order if I do not live far. At 22:00 receive a call from them that the driver will arrive in 10 minutes, I ask if the driver will arrive at my place or at the restaurant in 10 minutes she then says the driver will collect the order in 10 minutes time. I ask if they can at least make sure that the food is warm they said they cannot do that as the food has been waiting for long and they have switched off their machines. What annoys me the most is that now it seems as if it's my fault that there are delivery delays, I must order food, wait for to hours and receive it. Once I warm up that food in the microwave it will not be the same again, the skin will definitely lift from the flesh and the chips and absolute mess. The staff has got no customer service and have misled me for the past 2 hours! Disgusting service, 22:32 and my food is only arriving now cold.