Terrible service at chicken licken sam ntuli mall

I went to Sam Ntluli Mall Chicken Licken and i am always dissapointed .. they either too full , or no chicken , or they get the order wrong or the food is not up to standard

Nevertheless i was at chicken licken sam ntuli mall lastnight 20 Nov 2022 .. as my 6 year old decided at 8:30pm that she would like chicken licken ... i was there at 8:50 and ofcourse there was a long queue to get to the order speaker .. finally it was my turn , i placed my order ... only after paying did the lady say to me that there is no chicken and it will be ready in 10 Min .. i wait in the parking lot and there is a lot of cars waiting for chicken ... there were about 5 cars that ordered after me .. but we all waiting ... eventually its 9:30pm and i look around me and the cars that came after me got their food before me ... here i am , thinking its quicker , safer and convenient to go to the drive thru to order food coz i am a woman with a 6 year old in the car with me at an area that is quite dangerous at night , in a white polo gti waiting this long for food ...eventually i get my food at 9:50pm ... my little one is no longer hungry but grabs a chicken .. she tells me its very salty .. i taste it and this is the worst chicken licken i have ever had ... i could not eat this chicken as it tasted like the entire salt factory fell through the roof of chicken licken .. this was my worst experience and even for my little girl to complain about waiting that long all the time at chicken licken .. i think that store needs massive improvement especially from thursday to sunday and pay days ..