staff needs to focus on what they are doing

i went to chicken licken the past weekend and bought a family full house meal,rock my soul three,big john burger, and large fries, i waited for my meal as it was prepared and it took them about 20 minutes to call my oder.when my oder number was called out i took my meal and went home,as i arrived home i open the meals i order and to my suprise it was wrong orders given to me,instead of being given what i paid for i was given the wrong oder,my family full house meal i ordered it as normal and i was given the hot one,instead of rock my soul i was given soul sistar two,i was so angry because it was the third time i had the same problem,its really bad to order something and when you arrive home you have the wrong order,i am a regular customer at chichen licken and dont expect the treatement i am getting,i spend a lot of money in this compay and the service i get its just not on,i dont know if staff thats works with meat cant see the difference between hot and normal meat,i am even scared to go back to chicken licken due to the experience i had with the wrong orders,i am not happy at all and i would really appriciate if someone call explain why one incident happens 3 times