Soul_less Fire

On the evening of the 05.09.21 bought an order from the Fourways Mall Chicken Licken. I discovered when I got home that not only surgical procedures in public hospitals can be bungled up, also a mere take away would seem like rocket science. I was called by a Rep from the said branch after sending a "contact us" message who then asked me to upload my till slip. I did, I was advised that the next time I was in the Fourways area I should advise in order to arrange for a collection of my original order. I advised that I don't live in Fourways and I was driving through and am not prepared to drive back there again. I had to wait 14 days without any response, I made contact again and was advised that the only alternative would be a refund as they could not arrange with the branch closest to me. That was not what I wanted and advisedvif that is the only alternative then a refund would suffice. I have since been waiting for communication since the 10.10.21. Is this the type of customer service we should really come to expect from our favorite service provider?