Sindi is bad for business

I was at chicken Licken earlier today, the sole purpose for my visit was to buy the feed my craving but I also have a family of 7 at home and I was planning on buying a 9 piece meal for everyone.

I arrived at chicken Licken, Bara. The queue was rather long but I felt was worth the trouble. It was finally my turn to place the order I greeted the lady and I asked for a feed my craving and as I looked around at the menu, I noticed that there was no 9 piece combos. The max was 6-8 pieces. So I quickly scramble through the physical pamphlet menu and I see there is a family chicken inn type of combo with 9 pieces. I ask the lady to please give me that combo but then right after placing the order, I realise that it excludes chips and salads.

So I ask her to give me the family full house but make it 9 pieces (charge me extra for the additional pieces) she says "it's not possible". I'm like... Ok. "Please give me the family full house and a rock my soul 3" but just make sure to cancel my original family chicken inn.

She literally looks at me and says "please decide and make up your mind. I don't want to find myself cancelling your order again" I was so shook because of the out of the blue attitude and tone. So I look on her jersey for a name tag. I don't see it.

Ok. I calm myself down and I say "yes. Im sure" ok. She makes it official. Gives me the slip. I look at the name. "Sindi" order #2525 and im like ok. I have a name. Next time I come here. I know who to avoid.

A few mins after I sit down. I have a good look at my reciept. She cancelled the feed my craving too. I was so angry because the true reason for my visit was the feed my craving. I had asked her to place the order. I later asked her to cancel ONLY the 9 family piece that I ordered. She cancelled EVERYTHING. the queue was long. Her attitude was disgusting. She kept peeping at me every two minutes like she knows what she did was wrong.

I left feeling so dejected and disappointed. So many people are unemployed. Sindi works for a great franchise but she disrespected her job today. Not only that, but she disrespected a customer too.

Please find a way to fix this and make sure it does not happen in future to anyone else. It's unprofessional. I am sure she is a customer to someone else too somewhere, she herself would not have appreciated the treatment she gave me today.

I usually buy chicken from chicken Licken Rosebank. The customer service there is always great. I don't want to believe it's because it's a predominantly "white" neighborhood. I'm pretty sure the same training is given to ALL staff. Sindi is just mean and uncouth. I'm really angry that I was ****** off the opportunity of eating my hotwings.