Shocking Evil,unproffessional service received from Chicken Licken Chris Hani Crossing

Made a purchase at Chicken Licken Chris Hani Crossing on the 21/07/2018 time 19:03:23 i made a purchase of Rock my soul 3 straight and Lunch meal with a mini loaf Order #2464 tendered by Refilwe . I waited for my order for 20minutes with no one having the decency to inform me and my boyfriend that there is a delay with our order . I then enquired from the guy packing meals as to why my order is taking so long as i've been watching people getting their orders and they placed their order way after us ,the packing guy enquired as to what i order and i advised him accordingly , he then rep**** with a stinking attitude that " the orders that are coming out are chilli ones only ...my response was hehehehee why were we not informed prior cause we could have went elsewhere to place our order the guy ignored me . i then told my boyfriend that I'm cancelling the order because this store lacks customer service ,while i walked to the till to the girl who served us 'Refilwe' to request my money back and she was very quick to refund my money with no apology or question whatsoever .While speaking to Refilwe my boyfriend went near where they preparing meals and he overheard the girls preparing meals that faka izipho ekudleni kwalentombazane ecomplainayo refering to me 'Im still astonished by this yohhhh . To cut the long story short we requested to speak to the manager who took a long time to come through she didnt have a name badge on and she claimed that she is a manager and her name is Yvonne Mabeca we layed down the whole story to her all she had throughout was a shocked face nothing more and she requested the culprit who made the nasty remark that a finger nail must be put in my food "the culprits name is Precious Ragope she was asked by her manager if she said that and she rep**** that she didnt say such , i then enquired as to what exactly did she say and she failed to reply with a straight face and she just apoligized saying im sorry , I told them that clearly poor customers are treated with dirt when they enquire about their late orders . "Precious Ragope is evil and wanted to destroy me with a finger nail in my meal my question to this how many customers does she commit such dirty behaviour to??????.I would like to hear Chicken Lickens Urgent response regarding this sensitive matter