Service promises failure

I went through chicken licken Viks Viking order no#2004 this morning. Waited at the fly through from 9am for over 5 minutes with the drive through closed, had to then go find parking and go through the counter which then consumed more of my time as I was I a hurry for a job interview. I then raised my concerns with the manager Ibrahim who displayed no empathy and never apologized for tme service encounter. He informed me they open around 9which was vague. I have patronized this brand for over 10 years and I am very disappointed at the drop in service standards. I did not feel like my voice was heard and like I am not valued for my loyalty. My contact no *** Mathabatha