Service delivery, Call Centre and Hygiene

On Sunday 26th April 2015 at 14h35 we bought food at the newly opened branch in Welkom our number being 2211. To our surprise the vouchers that came after us received their food before ours. I asked the assistant why this is the case she said that the other did not order big johns. This is not all but after I asked for the service call center number the number did not exist and I asked Isaack the manager for the Area Manager's number and he could not give it to me. Apparently she was to come the following day and she was not even there for the opening of the shop. Initially when I entered one of the customers told me \Good Luck"as she was also waiting for a very long time in line. At 15h20 we received our food and when I got in my car to leave my wife checked it and there was oil all over the boxes and the Soulfire bag(which we had to asked for to separate from the original pieces had a hole in it. Is this the type of service that we will receive. I will also post the same information on the Facebook as there are many people that was not happy with this type of service. KFC at the mall was bad but now they have competition."""