Rude Manager, Refused Refund

I am writing to formally complain about the extremely poor service I received at Chicken Licken Maponya Mall.

I went to the store to return my meal after discovering that my order was incomplete. I purchased a Soul Square meal, which includes a mini loaf, but the mini loaf was missing from my order and they gave me chilli meat and I requested non chilli.

When I raised this issue, I was attended to by the cashier and she called the manager on duty who was extremely rude and unprofessional. She swapped my meat by hand and didn't repack my order, when I raised it she refused to change my order, I asked for a refund she flatly refused saying that's not gonna happen shouting at me. When I insisted on my refund, she refused and walked away while I was still speaking to her, making hand gestures towards me, which I found disrespectful and intimidating.

I then asked the cashier to call the manager back, but I was completely ignored by the staff. The manager did not greet me, did not apologise for the inconvenience, and showed no interest in resolving the issue.

I want to make it very clear that:

I did not receive the full meal I paid for

I was denied a refund without a valid reason

I was treated with disrespect by management

This experience has left me furious and disappointed. As a paying customer, I have the right to receive what I paid for or be refunded. I feel ******, as I paid for an item that was not provided and my food temparted with

i had laid a complaint on the 15th of december 2025, however till today no one has contacted me