RUDE MANAGER

Around past 10 we went to the Chicken Licken in Nkomo village ,the queue was long in the fly through so we opted to do a walk in rather. Then door was slightly opened so we got inside and placed an order with Lebo for a party 16 she hesitated and asked to confirm with the manager cos they are actually closed inside,this was now 22:30.I went to look for a signage that says anything, something about the hours by the door ,where customers can see it but there was nothing.I asked her,she referred me to the manager,a very imprudent,arrogant,unprofessional and rude Prudence,whom knows absolutely nothing about customer service.She (the unpleasant manager)tells us that we forced the door open and they were closed ,and they can only give us 8 wings ,that's all they do.30 minutes before closing time you tell your customers to eat whatever you are offering them ,to make things worse ,she had the audacity to converse with her colleagues infront of us about the fly through customers, telling one of the employee's to offer them chicken because they don't have time to defrost wings .What on earth .I believe that she is used to illtreating customers never mind her employees because they had to keep on saying let's ask her last night ,and what agitated me the most is that she accused my partner and I for making a forceful entry ,There is a camera exactly by the door to confirm all of this.I keep on wondering and did say it to them yesterday that I would be a mystery shopper and they wouldn't even know because ,this behaviour is a norm to them.