rude employee

i called Fourways Chicken Licken, on ***, and a rude lady answered, i asked what her name was as i wanted to know who i was talking to over the phone. She refused to give me her name and said she isnt allowed to give out her name. She rudely said, theres customers online who like to order i am wasting her time. I hung up and called again. The same lady answered, after afer a couple of rings later and i asked to speak to someone else or a manager, she said she's working alone, no one will come take down my order. I do have the calls on recording.