Rude and unprofessional staff

On the 10th of July I went to a drive through chicken licken in Qwaqwa ( Phuthaditjhaba) to buy takeaways. When I got to the intercom, I ordered and decided to change my order to something else . The lady assisting told me that unfortunately she can’t change my order or void it because the manager had gone out to the shops . I then asked if there is a second in command who can assist because I couldn’t understand why would a manager leave duty and go shopping leaving the store not managed. The lady then told me unfortunately I’ll have to wait and she doesn’t know for how long . I told the lady I will wait. Minutes later, she asked if I had decided on what to order and I responded to say, I am still waiting for my order to be voided so as I can order . She was rude and didn’t even try to assist and resolve or even call the manager to find out how long will she be . When I got to the payment window, I called her out on her behavior and she defended it and told me she won’t apologize and that she saw nothing erring with how the conversation happened and the conversation ended up being a screaming match between me and her . Another employee came and took her away and apologies on her behalf and acknowledged that I had every right to ask where is the manager and why isn’t the store manned with anyone who is second in command to address my issue. I felt disrespected, ridiculed and not taken serious by the lady and really made me wonder if This is how Chicken licken runs its affairs . I am a regular client to this establishment and I wonder if one should keep patronizing the business. She seems not to care or even take note of her wrong doing hence I felt it’s important t to escalate this matter. Her name is Mathapelo Mokoena

Eric Teboho Motloung

***

***