Rude and Poor Service: Zama Masondo- Chicken Licken Employee ,Vryheid, KwaZulu-Natal

I am livid for the poor services I received from Zama Masondo, at Chicken Licken, Vryheid KwaZulu-Natal. On Wednesday, 10 August 2022, I went with my colleagues to Chicken Licken, Vryheid,KwaZulu-Natal. We placed our order, and I waited to collect as my colleagues went to sit down. When Zama Masondo was packing the order, I noticed that she only packed serviettes and spices. I then asked her to add the hot sauce too, I had no idea tat would trigger a rude and unexpected response from one of your employees. The below is what transpired: Me: Ngicela ungi****le ama sauces Sisi. Translation: Please add sauces Sisi. Zama Masondo: 2 for R6. Me (confused and shocked): Ama sachet Sisi? Zama Masondo (while busy packing orders): 2 for R6. Me (more confused, as I am thinking that she perhaps thinks I am asking for the sauces that are in bottles, as I had no idea that we pay extra for sauces in sachets) Lana akwi sachet? Translation: Those in sachets? Zama Masondo (rude and annoyed): Weh sisi kade ngikutshela into eyi1, why olokhu ungibuza into eyi1? Translation: Weh (Is a term/tone that shows disrespect, and do not know what it is in English)Lady, I've been telling you the same thing for a while now, why are you asking me the same thing? Me: Mara ngiyakubuza nje awungiphenduli, ngithi mina ngicela ama sauces, wena ungiphendula no "2 for R6" Translation: But you are not answering my request, I asked you to include sauces, and all you are telling me is "2 for R6". Zama Masondo: Ngiyakuphendula, awufuni ukungizwa, manje uthi angenzeni? Translation: I am responding to you, but you do not want to listen, now what must I do?

To add on, I told her that she should have just explained to me that I have to pay more for sauces in sachets, because clearly I am under the impression that they are free and I was obviously confused. and explained to her that, all along I thought that she was assuming that I am asking to the sauces in bottles. I told her there was no need for her to be rude, she did not stop, and continued to be rude and loud to a point where the whole store was watching us.

Furthermore, I requested to speak to the Manager, Ms. Phindile Myaka. who witnessed this incident.I explained in detailed how this whole thing started, and she agreed that all Zama Masondo had to do was to just explain to me. She then called Zama Masondo , and explained to her that she was wrong, as it was quite clear that I was not aware that customers pay more for sachets. To my surprise, Zama Masondo was cheeky and rude towards Ms. Myaka too and did not give her respect as her Manager. When Ms. Myaka asked Zama Masondo to apologise to me, she rudely refused and said "usisi makenze lokho acabanga ukwenza" , meaning I must to what I want to do. The poor Manager was defeated, it is obvious that she battles with with disciplining her. One of the customers who witnessed this incident, spoke to Zama Masondo, told her she was wrong and should apologise, she obviously refused to calm herself down.

I am so disappointed and shuttered by Zama Masondo's rude behavior. Are these the kind of people you expect us to deal with? What still buffles me is the fact that I was so calm and respectful to this woman, and it was quite clear that I was CONFUSED!

I expect a response from Chicken Licken in 24 hours, and I want an apology from Zama Mansondo , as well as for her to be disciplined accordingly, so she knows to never be unnecessarily rude to people. The are so many people sitting at home, unemployed and desperate for jobs, yet you get the likes of Zama Masondo who toy with the jobs they have, as if they are forced to go to work!

I am livid!