Poor service

I went to Chicken Licken Festival after a long day at work and wanted to grab something to eat, I waited for my order for almost 20 minutes I went to the counter to find how far was my order, my order was ready of which they never call it out as they normally do. The lady said they called it out but I didn't hear them as they were busy chitchatting about personal things instead of giving good customer service. The staff are so unprofessional and I'm so disappointed because it's not the first time I thought this time it will be different.