poor service

I placed an order with Chicken licken wynberg, the order was place at 10:40. at 12:45 i called in to report that the food has not yet been recieved i was informed its on the way, delayed was caused by alot of deliveries they had to do. At 13:17 thats when the food arrived. The food was extremely cold, the bread was hard , there was no utensils or salt. I called again and requested to speak to the Manager (IVY) who apologised. whats makes me furious is this is not the first . Last year November i exprienced the same with chicken licken wynberg. when i place an order its normally for a group of 6 or 7 It is utter maddnes that all they say is sorry and the same thing happens again. Proper customer service is them informing us if there will be a delay, or if there are many orders awaiting delivery so my delivery will be late in order for me to decide if i still wish to place an order or not.