Poor business ecumen

I placed a order for food and I was told it will come after 15 munites my food never got delivered instead I got a picture that it's left at someone's gate I went to the store chicken licken orlando east the manager tiyani was very useless instead by the time I got home I didnt get my food on top of that my money hasn't been refunded but when they were debiting my account they were very fast this but